Vilkår og betingelser

1. The Agreement

The agreement consists of these sales conditions, information given in the ordering solution and any specially agreed terms. In the event of any conflict between the information, and what is specifically agreed between the parties, this will prevail, as long as it does not contravene mandatory legislation.

The agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods between businesses and consumers.

2. The Parties

Seller is:

SevaChildren Norway
Address: Mikrobølgen 6 A, 1151 Oslo, Norway
Telephone: + 47 47 38 70 27
Registration no.: 896 992 112

… and is hereinafter referred to as a seller / the seller.

The buyer is the consumer who makes the order, and is hereinafter referred to as a buyer / the buyer.

3. Price

The stated price for the item and services is the total price the buyer must pay. This price includes all taxes and additional costs. Additional costs that the seller before the purchase has not informed about, the buyer shall not bear.

4. Entering into an Agreement

The agreement is binding on both parties when the buyer has sent his order to the seller.

However, the agreement is not binding if there have been typing errors in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that such an error existed.


You can become a sponsor for one or more children through the organization SevaChildren Norway by registering as a sponsor via our website, and "Become a sponsor".

  1. It costs only US $ 35/Euro 25 monthly, per child
  2. All sponsors are receiving:
  3. Intake report along with pictures and information about the child (the children)
  4. Every 6 months you will receive a progress report about the child that says something about how things are going at school and other things that happen in the child's family. In addition, the child can send translated greetings to his sponsor at various intervals.

Payment for sponsorship can be agreed with SevaChildren Norway or paid through credit card/PayPal from our web pages. Make sure to set up a recurring payment solution if using these options, or instruct SevaChildren Norway to include you in PayPal's automatic invoicing system.

  1. When registering your sponsorship with us through our web pages, your first instalement (1 month) is debited you through credit card/PayPal, with US $ 35/Euro 25 per month per child.
  2. After that you will be - 1 month from your first payment date - debited the same amount(s) for a new month of your sponsorship.If you have agreed to recurring payment(s) through credit card or PayPal, new debiting will take place at the same day in the following months, automatically.
  3. The sponsorship runs until it is terminated in writing by you with one month's notice to the following address:
  4. If you have not accepted fixed payments through credit card or Paypal, or set up your own auto deduction from your account, or we otherwise do not receive payments for your sponsorship, we will send you an invoice for the monthly installment (US $ 35/Euro 25 per month per child) at the beginning of each month, with due date set 14 days ahead. See also section 11.

5. Payment

The seller can demand payment for the item from the time it is sent from the seller to the buyer.

If the buyer uses a credit card or debit card when paying, the seller can reserve the purchase price on the card when ordering. The card will be charged the same day as the item is sent.

When paying through an invoice, the invoice to the buyer is issued when the item is shipped. The payment deadline is stated on the invoice and is a minimum of 14 days from receipt.

Buyers under the age of 18 cannot pay with a subsequent invoice.

6. Delivery

Delivery takes place when the buyer, or his representative, has taken charge of the thing.

If the delivery time is not stated in the order solution, the seller must deliver the item to the buyer without undue delay and no later than 30 days after the order from the customer. The item must be delivered to the buyer unless otherwise agreed between the parties.

7. The risk for the item

The risk for the good(s) passes on to the buyer when he/she, or its representative, has had the goods delivered in accordance with point 6.

8. Right of withdrawal

Unless the agreement is exempted from the Right of Withdrawal, the buyer may cancel the purchase of the item in accordance with the Right of Withdrawal Act. The right of Withdrawal is exempted if subscribing for sponsorship, donation or gifts given, as such transactions are not defined as the sale of goods or services.

The buyer must notify the seller of the use of the Right of Withdrawal within 14 days from the deadline starts. The deadline includes all calendar days. If the deadline ends on a Saturday or a public holiday, the deadline is extended to the nearest working day.

The cancellation deadline is considered complied with if notification is sent before the expiry of the deadline. The buyer has the burden of proving that the Right of Withdrawal has been exercised, and the notification should therefore be made in writing (right of withdrawal form, e-mail or letter).

The cancellation period starts:

  • When purchasing individual items, the cancellation period will start from the day after the item (s) is received.
  • If a subscription is sold, or the agreement involves regular delivery of identical goods, the deadline starts from the day after the first shipment is received.
  • If the purchase consists of several deliveries, the cancellation period will run from the day after the last delivery has been received.

The withdrawal period is extended to 12 months after the expiry of the original deadline if the seller does not state before the conclusion of the agreement that there is a right of withdrawal and a standardized withdrawal form. The same applies in the event of lack of information about terms, deadlines and procedures for using the right of withdrawal. If the trader provides the information during these 12 months, the cancellation period still expires 14 days after the day the buyer received the information.

When using the right of withdrawal, the item must be returned to the seller without undue delay and no later than 14 days from notification of use of the right of withdrawal has been given. The buyer covers the direct costs of returning the item, unless otherwise agreed or the seller has failed to state that the buyer will cover the return costs. The seller cannot set a fee for the buyer's use of the right of withdrawal.

The buyer can try or test the item in a responsible manner to determine the item's nature, trait and function, without the right of lapse of the withdrawal. If trial or testing of the item goes beyond what is justifiable and necessary, the buyer may be responsible for any reduced value of the item.

The seller is obliged to refund the purchase price to the buyer without undue delay, and no later than 14 days from the seller was notified of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold payment until he has received the goods from the buyer, or until the buyer has submitted documentation that the goods have been returned.

9. Delay and non-delivery - buyers' rights and deadline for reporting claims

If the seller does not deliver the goods or delivers them too late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in Chapter 5 of the Consumer Purchase Act, as the case may be, keep the purchase amount back, cancel the purchase agreement and/or demand compensation from the seller ,

In the event of a claim for default powers, the notification should, for evidentiary reasons, be in writing (eg e-mail).


The buyer can maintain the purchase and demand fulfillment from the seller. The buyer may not, however, demand fulfillment if there is an obstacle which the seller cannot overcome, or if fulfillment will entail such a great inconvenience or cost for the seller that it is in significant disproportion to the buyer's interest in the seller fulfilling the purchase. Should the difficulties disappear within a reasonable time, the buyer can still demand fulfillment.

The buyer loses its right to demand fulfillment if he or she waits unreasonably long to announce the claim.


If the seller does not deliver the goods at the time of delivery, the buyer shall encourage the seller to deliver within a reasonable additional deadline for fulfillment. If the seller does not deliver the item within the additional deadline, the buyer can cancel the purchase.

However, the buyer can cancel the purchase immediately if the seller refuses to deliver the item. The same applies if delivery at the agreed time was decisive for the conclusion of the agreement, or if the buyer has informed the seller that the time of delivery is decisive.

If the item is delivered after the additional deadline set by the consumer or after the time of delivery that was decisive for the conclusion of the agreement, the claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.


The buyer can claim compensation for suffering loss due to the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control which could not reasonably have been taken into account at the time of the agreement, avoided, or overcome the consequences of.

10. Defect in the item - the buyer's rights and complaint failure

If there is a defect in the item, the buyer must within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she will invoke the defect. The buyer has always complained in time if it happens within 2 months from the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the item. If the product or parts of it are intended to last significantly longer than two years, the complaint deadline is five years.

If the item has a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in the Consumer Purchases Act, Chapter 6, depending on the circumstances, choose between correction and redelivery, price reduction,demand the agreement terminated and / or demand compensation from the seller.  

Complaints to the seller should be made in writing.

Correction or re-delivery

The buyer can choose between claiming the defect or correcting the delivery of similar items. The seller may nevertheless oppose the buyer's claim if the implementation of the claim is impossible or the seller causes unreasonable costs. Correction or re-delivery must be made within a reasonable time. The seller is in principle not entitled to make more than two remedial attempts for the same defect.

Price reduction

The buyer can demand a suitable price reduction if the item is not corrected or returned. This means that the ratio between reduced and agreed price corresponds to the ratio between the value of the item in defective and contractual condition. If there are special reasons for it, the price reduction can instead be set equal to the significance of the defect for the buyer.


If the item has not been repaired or returned, the buyer can also cancel the purchase when the defect is not insignificant.

11. Seller's rights in the event of the buyer's default

If the buyer does not pay or fulfill the other obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller's part, the seller may, in accordance with the rules in the Consumer Purchase Act, Chapter 9, depending on the circumstances, keep the goods back, demand fulfillment of the agreement, demand that the agreement being cancelled as well as demand compensation from the buyer. The seller will also, depending on the circumstances, be able to demand interest by delayed payment, collection fee and a reasonable fee for uncollected goods..


The seller can maintain the purchase and demand that the buyer pay the purchase price. If the item is not delivered, the seller loses his right if he waits unreasonably long to present the claim.


The seller may terminate the agreement if there is significant default of payment or other significant default on the part of the buyer. The seller can still not withdraw if the entire purchase price has been paid. If the seller sets a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller can cancel the purchase.

Interest on late payment / collection fee

If the buyer does not pay the purchase price in accordance with the agreement, the seller can demand interest on the purchase price in accordance with the Late Payment Interest Act. In the event of non-payment, the claim can, after prior notice, be sent to the buyer. The buyer can then be held liable for fees under the Debt Collection Act.

Fee for uncollected non-prepaid goods

If the buyer fails to collect unpaid goods, the seller may charge the buyer a fee. The fee shall, at most, cover the seller's actual outlay for delivering the goods to the buyer. Such a fee cannot be charged to buyers under 18 years of age.

12. Warranty

Warranty provided by the seller or manufacturer gives the buyer rights in addition to those the buyer already has under mandatory legislation. Thus, a guarantee does not imply any restrictions on the buyer's right to a complaint and claims in the event of delay or defects pursuant to items 9 and 10.

13. Personal information

The person responsible for processing collected personal data is the seller. Unless the buyer agrees to something else, the seller may, in accordance with the Personal Data Act, only collect and store the personal data that is necessary for the seller to be able to carry out the obligations under the agreement. The buyer's personal information will only be disclosed to others if it is necessary for the seller to implement the agreement with the buyer, or in statutory cases.

14. Conflict resolution

Complaints are addressed to the seller within a reasonable time, cf. items 9 and 10. The parties shall try to resolve any disputes amicably. If this does not succeed, the buyer can contact the Consumer Council for mediation. The Consumer Council is available on telephone + 47 23 400 500 or

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